Description
Sort, load, and deliver letters and parcels for the United States Postal Service along assigned routes by vehicle or on foot; collect outgoing mail, handle accountable items, and provide basic customer service at the door.
- • Sort and sequence mail and parcels for delivery.
- • Obtain signatures and collect fees for registered, certified, insured, and COD items, completing required paperwork.
- • Deliver mail to residences and businesses by foot or vehicle using satchels, carts, and postal vehicles.
- • Collect outgoing mail from homes, businesses, and collection boxes.
- • Return to the station with collected mail and accountable items.
- • Turn in money and receipts collected on the route.
- • Sign for accountable mail before leaving the station.
- • Record address changes and forward or redirect mail accordingly.
- • Hold mail for customers per authorized requests.
- • Bundle and load mail for delivery or transport to relay points.
- • Leave notices for items requiring pickup, redelivery, or postage due.
- • Meet scheduled collection and delivery times.
- • Return undeliverable-as-addressed mail to senders or process per policy.
- • Maintain accurate records of deliveries and accountable items.
- • Answer customer questions about delivery, holds, forwarding, and USPS services.
- • Provide customers with change-of-address, hold mail, and other USPS forms.
- • Report hazards, damaged collection boxes, or unusual conditions on the route.
- • Register, certify, and insure parcels and letters upon request.
- • Pick up mail at the post office or designated relay boxes for the route.
- • Scan barcodes on letters and parcels to confirm pickup and delivery.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Available on paid plans only
Interview time
Related Pathways
Public Service & Safety
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
