Description
Welcome guests, manage reservations and waitlists, seat them promptly, and coordinate front-of-house flow to support quality service and facilities.
- • Greet guests upon arrival.
- • Update floor charts and server sections during service.
- • Direct guests to restrooms, coatrooms, and waiting areas.
- • Answer phone calls and respond to inquiries or transfer calls.
- • Take and process to-go and pickup orders.
- • Manage reservations and call-ahead seating.
- • Maintain waitlists and quote accurate wait times.
- • Seat guests according to rotation, availability, and guest needs.
- • Provide menus and highlight daily specials and features.
- • Coordinate with servers, bar, and kitchen to pace seating and service.
- • Process payments for takeout and front-desk transactions as needed.
- • Inspect entry, dining, and waiting areas for cleanliness and proper setup; tidy as needed.
- • Monitor restrooms for cleanliness and supplies; restock or notify staff.
- • Assist by clearing and resetting tables to speed turns.
- • Prepare high chairs, booster seats, and accessible seating as needed.
- • Support opening and closing duties at the host stand, including stocking and organizing supplies.
- • Speak with guests to ensure satisfaction and escalate concerns to management.
- • Help plan seating for large parties or special events with managers.
- • Follow safety, sanitation, and cash-handling procedures.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
