Description
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
- • Answer telephone calls and respond to inquiries or transfer calls.
- • Assist other restaurant workers by serving food and beverages, or by bussing tables.
- • Provide guests with menus.
- • Greet guests and seat them at tables or in waiting areas.
- • Receive and record patrons' dining reservations.
- • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- • Inform patrons of establishment specialties and features.
- • Direct patrons to coatrooms and waiting areas, such as lounges.
- • Operate cash registers to accept payments for food and beverages.
- • Prepare cash receipts after establishments close, and make bank deposits.
- • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- • Order or requisition supplies and equipment for tables and serving stations.
- • Hire, train, and supervise food and beverage service staff.
- • Plan parties or other special events and services.
- • Confer with other staff to help plan establishments' menus.
- • Perform marketing and advertising services.
- • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- • Inspect dining and serving areas to ensure cleanliness and proper setup.
- • Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- • Take and prepare to-go orders.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
