Description
Directly supervise and coordinate office and administrative support staff, managing daily workflows, service quality, schedules, and office services to ensure efficient, compliant operations.
- • Resolve escalated customer or internal stakeholder questions and complaints about policies and procedures.
- • Supervise office, administrative, and customer service staff for quality, accuracy, deadlines, and adherence to procedures; correct errors.
- • Coach employees on handling complex tasks and escalations.
- • Implement departmental policies, procedures, and service standards with management.
- • Address performance issues with employees and create improvement plans.
- • Train staff in job duties, systems, and company policies or arrange training.
- • Evaluate performance and compliance; recommend promotions, discipline, or other actions.
- • Review timesheets, productivity metrics, and service reports to verify details and monitor performance.
- • Recruit, interview, and select office staff.
- • Communicate work procedures and company policies to the team.
- • Prepare and publish work schedules, deadlines, and duty assignments.
- • Maintain records for personnel, supplies, equipment, and service tickets.
- • Verify and compute totals for invoices, expense reports, time records, or petty cash.
- • Research, compile, and prepare management reports, SOPs, and required correspondence.
- • Coordinate workflows and priorities with other supervisors and departments.
- • Provide input to budgets; track expenses and help manage departmental spending.
- • Develop and update office procedures, checklists, and quality standards.
- • Recommend staffing, process, or technology changes to improve efficiency.
- • Work with managers, IT, and vendors to resolve equipment, system, or scheduling issues.
- • Assist with frontline tasks during peak periods or to resolve complex work.
- • Design, deliver, or evaluate training, customer service initiatives, and performance metrics.
- • Build schedules based on workload forecasts and budget constraints.
- • Monitor office supply inventory and reorder or purchase as needed.
- • Plan and coordinate office services, including equipment procurement, records organization, moves, parking, maintenance, and security access.
- • Arrange maintenance or repairs for office space and equipment.
- • Stay current on HR policies and applicable labor and privacy requirements impacting operations.
- • Oversee mailroom activities, shipping and receiving, and courier logistics.
- • Organize layouts for file rooms, supply closets, and shared storage to maximize access and safety.
Related specializations
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Available on paid plans only
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Related Pathways
Management & Entrepreneurship
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
