Description
Directly supervise and coordinate the activities of clerical and administrative support workers.
- • Resolve customer complaints or answer customers' questions regarding policies and procedures.
- • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- • Train or instruct employees in job duties or company policies or arrange for training to be provided.
- • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- • Recruit, interview, and select employees.
- • Interpret and communicate work procedures and company policies to staff.
- • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- • Compute figures such as balances, totals, or commissions.
- • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- • Coordinate activities with other supervisory personnel or with other work units or departments.
- • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- • Develop or update procedures, policies, or standards.
- • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- • Develop work schedules according to budgets and workloads.
- • Monitor inventory levels and requisition or purchase supplies as needed.
- • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- • Arrange for necessary maintenance or repair work.
- • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
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Management & Entrepreneurship
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
