Description
Facilitate negotiation and conflict resolution through structured, impartial dialogue. Help parties resolve disputes outside the court system by mutual consent.
- • Confer with disputants to clarify issues, identify interests, and understand needs.
- • Use mediation techniques to facilitate communication, build understanding, and guide parties toward voluntary agreement.
- • Set appointments and coordinate logistics for mediation sessions.
- • Conduct intake and screening to assess case suitability, safety, and readiness for mediation.
- • Hold initial meetings to explain the mediation process, confidentiality, fees, and ground rules.
- • Conduct joint sessions and private caucuses to gather information and explore options.
- • Help parties generate, evaluate, and reality-test settlement options.
- • Draft memoranda of understanding or settlement agreements for parties to review and sign.
- • Review relevant documents, such as contracts or records, to understand disputed issues.
- • Interview disputants and, with consent, pertinent third parties to obtain information.
- • Research relevant laws or policies to inform discussion and ensure agreements are workable, without giving legal advice.
- • Maintain neutrality, manage power imbalances, and ensure a fair, respectful process.
- • Document session notes, agreements reached, and case status.
- • Provide referrals to legal, counseling, or community resources when appropriate.
- • Organize or deliver outreach and educational presentations about mediation to community organizations, schools, or agencies.
- • Coordinate with courts or referral programs to schedule cases and report outcomes as required.
- • Monitor compliance with mediated agreements when program policy requires follow-up.
- • Specialize in mediating environmental, workplace, community, or family disputes as needed.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
