Description
Solicit donations or orders for goods or services over the telephone.
- • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- • Explain products or services and prices, and answer questions from customers.
- • Obtain customer information such as name, address, and payment method, and enter orders into computers.
- • Record names, addresses, purchases, and reactions of prospects contacted.
- • Adjust sales scripts to better target the needs and interests of specific individuals.
- • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- • Answer telephone calls from potential customers who have been solicited through advertisements.
- • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- • Maintain records of contacts, accounts, and orders.
- • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- • Conduct client or market surveys to obtain information about potential customers.
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Related Pathways
Marketing & Sales
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
