Description
Operate multi-line 9-1-1, administrative phones, radios, and computer-aided dispatch systems to receive, prioritize, and dispatch emergency and non-emergency requests for police, fire, and EMS. Gather critical information, provide pre-arrival instructions, coordinate field units, and access sensitive databases in accordance with agency protocols and certifications.
- • Prioritize incidents and dispatch appropriate police, fire, and EMS units per protocols.
- • Question callers to verify location, nature of incident, hazards, and patient status.
- • Provide pre-arrival medical, fire, and safety instructions using approved protocols.
- • Record and update call details, unit status, and timestamps in CAD.
- • Monitor unit availability and scan status boards and computer screens to manage resources.
- • Relay information between callers, field units, supervisors, and partner agencies.
- • Enter, query, and update law enforcement and emergency databases for persons, vehicles, and property.
- • Use maps and mapping systems to confirm jurisdiction, determine locations, and give directions.
- • Monitor multiple radio channels and alarm systems to detect and assess events.
- • Maintain confidentiality and security of sensitive records, systems, and facilities.
- • Maintain rosters, call-out lists, and paging/notification files.
- • Answer non-emergency and information calls; refer to appropriate departments when needed.
- • Observe alarm registers and service boundaries to ensure calls are within coverage areas.
- • Test, troubleshoot, and report communication and alarm system malfunctions.
- • Learn, maintain, and document required certifications and protocol proficiency.
- • Operate console and backup communication systems during outages and major incidents.
- • Scan for developing situations across public safety and partner radio frequencies.
- • Prepare and retain logs and records of calls, dispatches, and messages.
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Public Service & Safety
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O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
