Description
Serve as the first point of contact to facilitate patient access by handling registration, scheduling, insurance verification, and financial communications, ensuring timely, accurate, and compliant entry into care.
- • Register patients by collecting and verifying demographics, insurance, and consent forms in the EHR.
- • Explain registration, financial responsibility, and privacy policies in clear, patient-friendly terms.
- • Verify eligibility and benefits; obtain pre-certifications or authorizations when required.
- • Schedule, reschedule, and coordinate appointments, referrals, and procedures across departments.
- • Estimate patient responsibility, collect copays or deposits, and offer payment options or financial assistance referrals.
- • Triage and route patient inquiries or complaints to clinical, billing, or administrative staff and follow up to resolution.
- • Monitor wait times and patient flow; communicate delays and next steps to patients and staff.
- • Assist patients with self-service kiosks, online check-in, and patient portal enrollment.
- • Prepare, scan, and index registration documents; ensure data accuracy and compliance with HIPAA and organizational policies.
- • Maintain up-to-date knowledge of payer rules, authorization requirements, and access workflows through training and collaboration.
- • Compile and report access metrics, such as registration accuracy, denials, and throughput; recommend process improvements.
- • Maintain awareness of community resources, transportation, language services, and financial aid to support access to care.
- • Provide onboarding and refresher training to front-desk staff or volunteers on customer service, check-in procedures, and privacy practices.
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Healthcare & Human Services
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
