Description
Process insurance applications, policy changes, and claims documents. Verify accuracy and completeness of customer information across forms and company records, update systems to reflect requested changes, and route files for payment or further review. Provide basic customer support and ensure timely, compliant processing.
Skills
Content
- • Reading Comprehension
- • Active Listening
- • Writing
- • Speaking
Process
- • Critical Thinking
- • Monitoring
Social Skills
- • Social Perceptiveness
- • Coordination
- • Service Orientation
Complex Problem Solving Skills
- • Complex Problem Solving
Systems Skills
- • Judgment and Decision Making
Resource Management Skills
- • Time Management
Abilities
Verbal Abilities
- • Oral Comprehension
- • Written Comprehension
- • Oral Expression
- • Written Expression
Idea Generation and Reasoning Abilities
- • Problem Sensitivity
- • Deductive Reasoning
- • Inductive Reasoning
- • Information Ordering
- • Category Flexibility
Visual Abilities
- • Near Vision
Auditory and Speech Abilities
- • Speech Recognition
- • Speech Clarity
Knowledge
Business and Management
- • Administrative
- • Customer and Personal Service
Engineering and Technology
- • Computers and Electronics
Arts and Humanities
- • English Language
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
