Description
Interact with utility customers to provide scripted or routine information on accounts, billing, rates, usage, outages, and service requests. Handle and resolve common service or billing complaints, process payments and account changes, and issue service orders or adjustments. Excludes roles primarily focused on field installation, sales, repair, or technical support.
Knowledge
Business and Management
- • Sales and Marketing
- • Customer and Personal Service
- • Administration and Management
- • Administrative
Engineering and Technology
- • Computers and Electronics
Mathematics and Science
- • Mathematics
Arts and Humanities
- • English Language
Skills
Content
- • Reading Comprehension
- • Active Listening
- • Writing
- • Speaking
Process
- • Critical Thinking
- • Monitoring
Social Skills
- • Social Perceptiveness
- • Persuasion
- • Negotiation
- • Service Orientation
Complex Problem Solving Skills
- • Complex Problem Solving
Resource Management Skills
- • Time Management
Abilities
Verbal Abilities
- • Oral Comprehension
- • Written Comprehension
- • Oral Expression
- • Written Expression
Idea Generation and Reasoning Abilities
- • Problem Sensitivity
- • Deductive Reasoning
- • Inductive Reasoning
- • Information Ordering
Visual Abilities
- • Near Vision
Auditory and Speech Abilities
- • Speech Recognition
- • Speech Clarity
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Marketing & Sales
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
